All Policies at a Glance
Quick answers to your questions before or after you shop.
Return Policy
- You can request a return within 7 days of delivery.
- For wrong or damaged items, TinyMind covers the return cost.
- If you changed your mind, the item must be unused and in its original packaging.
- Sharing photo or video proof helps us approve your request faster.
Refund Policy
- Refunds take 1–3 working days to bKash/Nagad and 3–7 working days to bank accounts.
- Refunds start only after we inspect an approved return.
- For partial damage, you may receive a partial refund.
- Warranty service claims are not eligible for a refund.
Cancellation Policy
- You can cancel an order free of charge until it is dispatched.
- High-value or COD orders may need phone verification.
- After repeated COD rejections, prepaid checkout only may be required.
- Cancelled prepaid orders are refunded under our Refund Policy.
Warranty Policy
- The duration and type of warranty are listed on each product page.
- Warranty is void for products that are broken, water-damaged or tampered with.
- Claims are usually resolved within 5–10 working days.
- Depending on the brand, you can claim through the service center or TinyMind support.
Still have a question?
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