Cancellation Policy
Last updated: 10 August 2026
This Cancellation Policy sets out the conditions and process under which a customer or TinyMind may cancel an order.
1. Customer-Initiated Cancellation
An order may be cancelled free of charge at any time before it is marked ‘Shipped’ or handed to the courier partner. Cancellation requests made after handover to the courier will be treated as a return under the Return Policy.
- To cancel: use the order page in your account, or contact the Support Team with your order number before dispatch.
2. TinyMind’s Right to Cancel
TinyMind reserves the right to cancel an order for the following reasons:
- Stock unavailability discovered after order confirmation.
- A pricing or listing error identified through system or manual review.
- A suspected fraudulent, deceptive, or duplicate order.
- Failed verification call for a high-value or COD order.
- A delivery address outside the courier’s serviceable zone.
- A history of repeated COD refusal linked to the same phone number or address.
3. Cash-on-Delivery (COD) Specific Terms
TinyMind may require phone verification before dispatch for high-value or COD orders. Customers who repeatedly refuse delivery without valid reason may be asked to bear round-trip courier charges on future orders, or may be restricted to prepaid-only checkout.
4. Prepaid Orders and Refunds
Where applicable, cancelled prepaid orders are refunded to the original payment method within the timelines set out in the Refund Policy.
5. Cancellation Process
- Contact the Support Team with your order number, or select ‘Cancel Order’ from your account.
- State the reason for cancellation (optional, but helpful for us).
- If the order has not yet been dispatched, cancellation is confirmed immediately.
- For prepaid orders, the refund process begins per the Refund Policy.
