Refund Policy
Last updated: 10 August 2026
This Refund Policy explains when a refund is issued, the methods available, and the expected timelines, in line with the Digital Commerce Operation Guidelines, 2021 and applicable Bangladesh Bank directives on digital-commerce payment protection.
1. When a Refund Applies
- The item is unavailable after order confirmation.
- A wrong product was delivered.
- A damaged or defective product was delivered.
- An approved return has successfully completed inspection.
- The order was cancelled before dispatch (see Cancellation Policy).
- A duplicate or overcharged payment occurred.
2. Refund Methods
| Payment Method | Refund Channel |
|---|---|
| bKash | Same bKash account used for payment |
| Nagad | Same Nagad account used for payment |
| Card / Bank Transfer | Original bank account (banks may add 5–10 business days) |
| Cash on Delivery (COD) | Customer-provided bKash, Nagad, or bank account |
3. Refund Timeline
| Refund Type | Standard Timeline |
|---|---|
| Mobile Financial Service (bKash/Nagad) | 1–3 business days after approval |
| Bank Transfer | 3–7 business days after approval |
| Complex or disputed cases | Up to 10 business days, with status updates |
4. Partial Refunds
- A partially damaged item that remains usable and which the customer agrees to keep at a reduced price.
- Extra shipping or COD charges caused by an incorrect address supplied by the customer.
- Restocking adjustments on specific promotional bundles.
- Other exceptional cases approved by management.
5. Non-Refundable Cases
- Used products outside the return eligibility window.
- Warranty service or repair claims (covered under the Warranty Policy, not this policy).
- Damage caused by customer negligence or misuse.
- Promotional or free items included in a bundle where the paid item is retained by the customer.
6. Processing Note
Refunds are processed only after the returned item passes warehouse inspection or, for cancellations, after payment reconciliation. Timelines above start from the date of approval, not the date of request. TinyMind reserves the right to review each case individually.
